420 Lexington Avenue
Suite 350
New York, New York 10170
Telephone: 1.212.584.4180

Frequently Asked Questions

Cord Blood Stem Cell Collection FAQs

Why do families choose to bank (collect and store) their baby’s cord blood?

Most families bank their baby’s cord blood because they want the comfort and confidence of knowing that should the need arise, their baby’s cord blood stem cells are readily available. Cord blood stem cells may also be used as part of a treatment for family members who may have or develop a serious illness if the cord blood is a match to the family member.

Is cord blood guaranteed to work?

Each year, more and more opportunities for the therapeutic use of stem cells are being developed. However, since each person’s illness may be different, we cannot guarantee that your stored cord blood will assist you with the health problems your baby may suffer in the future. There is no guarantee that the cord blood will be a match for a family member or will provide any type of cure.

While the potential uses for cord blood cells are rapidly expanding, the odds that a family without a defined risk will need to use their baby’s cord blood are low.

Furthermore, we cannot guarantee that cord blood stem cells would be a suitable treatment for all inherited genetic diseases. As with any transplant therapy, therapeutic success depends upon many factors beyond the stem cells themselves including patient condition, type of disease, recipient-donor relationship and matching criteria.

Are there any physical risks to donating cord blood?

No. Cord blood collection is non-invasive and painless to both the mother and baby. Cord blood collection only takes place after a successful delivery has been accomplished. If there are any complications during the birth of your baby, your obstetrician may elect to forego collecting the cord blood.

What happens to my cord blood cells if I choose not to collect them?

As a parent, you have three options after your newborn’s delivery:

  1. Privately store your baby’s stem cells with a service provider, such as NeoStem Family Storage, for potential use in treating future illness in your family.
  2. Donate your baby’s cord blood to a public banking system. This blood may be used to help treat an unrelated third party or for research purposes.   Ask your obstetrician about this possibility since donating cord blood requires prior registration with the National Marrow Donor Program.
  3. Allow the hospital to discard your baby’s cord blood. Check with your obstetrician, but in most cases, if you do not request that your cord blood cells be stored or donated, your baby’s cord blood will be discarded.


Shipping & Handling FAQs


Do the cord blood stem cells have to be kept at room temperature before shipping?

 Yes, the cells should be kept at room temperature until the medical courier picks up the collection.

In addition, DO NOT refrigerate the kit or expose it to freezing temperatures or extreme heat. We recommend keeping the kit in your home with your pre-packed suitcase for the hospital. Kits should not be kept in the transportation vehicle that you will use to go to the hospital for more time than it takes you to travel to the hospital.


How long will my baby’s cord blood stem cells remain viable in the kit after the collection?

 Typically the cells are viable up to 40 hours post collection. To be safe, we request that you call our toll free number 1-888-STEM-BANK (1-888-783-6226) once you are settled in your room after the birth of your baby to arrange for medical courier to pick up the collection.


Processing & Storage FAQs

Where are my baby’s cord blood stem cells stored and how do I know they are stored safely?

Your baby’s cord blood cells will be stored in our state-of-the-art facility located in Allendale, New Jersey. This facility features numerous freezers where your baby’s cells will be cryopreserved in liquid nitrogen. All of our freezers are equipped with backup generators which will ensure power is not lost and your baby’s cord cells remain safely frozen for long term storage. These facilities and all systems are monitored 24-hours a day, 365-days per year by our dedicated and highly skilled technicians.

In accordance with state requirements, our facility maintains processes and procedures to safeguard your products in case of major environmental disasters, such as hurricanes and earthquakes.

How do I know that my baby’s cord blood sample will not be confused with someone else’s?

Care of your baby’s cord blood is our top priority.

  1. When you enroll with NeoStem, your baby’s collection kit is assigned a unique identifier or individualized barcode. This identifier is assigned to all components of the kit; labor and delivery paperwork; cord blood transport form; the four specimen tubes; and the cord blood collection bag.
  2. Once the cord blood cells are received by the laboratory, they are given a second unique identification number that is entered into our database for tracking and storage purposes.


How long can cord blood stem cells be stored? Can I continue to bank once my child reaches 20 years old?

Current science has not yet found a limit on how long stem cells can be stored and remain viable.  With NeoStem, you can continue to store your baby’s cord after 20 years. Simply call our dedicated number 1-888-STEM-BANK (1-888-783-6226) and one of our experienced representatives will assist you in extending any storage plan.